Questions and answers

Can the add-on charge an exact price per kilometre?

No. It works with zones and bands. The band from 0 to 10 km has one price, the band from 10 to 25 km another. You can have up to 30 zones, so you can get as close to a price per kilometre as you need.

How is distance calculated?

Each postcode has one point in the table. Distance is the straight line between the point of the shopper's postcode and the point of the warehouse's postcode, times a road factor. The default factor is 1.3 and you can change it. It is an estimate, not a route from a navigation system. A postcode that covers several villages has its point in the middle. The box Test a postcode shows the kilometres.

What if a postcode is not in the table?

Rules with a list, a range or a prefix apply to every five-digit postcode. For distance, an unknown postcode is placed in the middle of the neighbouring postcodes that start the same way. If there is no neighbour, it goes to the fallback region.

Can a shopper get around a zone?

The postcode is checked twice: when delivery is chosen and again at the address. When the delivery postcode belongs to another zone, the order cannot be sent, and one button takes the shopper back to delivery. The check runs in the shopper's browser. You see the region and the postcode on every order in Shoptet, so you can spot a difference.

Does the add-on hide delivery methods?

No. A hidden delivery method could still be ordered in Shoptet. So Shoptet decides what is offered and at what price, by region. Shoptet does not offer a method that has no price for the region.

Does it handle the TopTrans price list or another pallet carrier's?

You set up a price list by postcode and weight as zones. Split the postcodes into zones as the carrier's price list does, and give each zone prices by weight in Shoptet. The carrier's price list is not imported automatically.

What happens when the add-on or your server is down?

The checkout keeps working. The shopper sees Shoptet's usual region select and finishes the order.

What if the trial ends and I do not subscribe?

The add-on switches off and the checkout goes back to the usual region select. Your settings stay saved.

What shopper data do you process?

We store none. The postcode is looked up in the shopper's browser and is not sent to us. The browser only downloads the script file from us, like any other file on the web. The add-on uses no cookies and no tracking tools.

Does it work with every template?

The add-on finds fields by their fixed names, not by a template's looks. We verified it on the Classic template. If something is off in another template, write to us and we will fix it.

Does it work in Slovakia?

Yes. The table holds Czech and Slovak postcodes, and the shopper's texts come in Czech and Slovak.

Where does the postcode data come from?

From the open GeoNames database, licence CC BY 4.0.

More questions? Write to support@aldorock.com.